Last updated: September 18, 2026
Services are determined strictly by the tier of the Membership Plan selected and the accumulation and redemption of Butler Tokens.
Free Home Assessment ($0 CAD/month): Includes one initial full exterior and interior property walkthrough, a written assessment report identifying immediate maintenance priorities, and a personalized maintenance roadmap with no ongoing fee or renewal obligation.
Monthly Butler Plan ($295 CAD/month): Includes twelve scheduled maintenance and inspection visits per calendar year, an annual allotment of 24 Butler Tokens (1 token = 1 hour of skilled labor), a dedicated home-care professional, and a digital photo report following every visit.
Seasonal Care Plan ($444 CAD/month): Includes four scheduled seasonal maintenance and inspection visits per calendar year, an annual allotment of 36 Butler Tokens (1 token = 1 hour of skilled labor), a dedicated home-care professional, comprehensive seasonal photo reports, and priority scheduling for repairs.
Token Value & Cost: Exactly one (1) Butler Token equals one (1) hour of skilled labor, with a fixed valuation of $100 CAD. Fractional top-ups are available (e.g., 0.25 Token / 15 mins for $25, 0.50 Token / 30 mins for $50, 0.75 Token / 45 mins for $75).
Banking & Roll-Over: Unused tokens automatically roll over and accumulate inside the personal portal without expiration while active.
Redemption & Minimums: Standalone requested jobs scheduled outside regular visits have a strict 60-minute minimum booking rule (1.0 token). However, this minimum is waived if the professional is already on-site for a scheduled visit ("windshield-time efficiency"), allowing billing in 15-minute (0.25 token) increments.
Billing Schedule: Membership fees are billed in advance on a recurring monthly schedule.
Cancellations: Subscriptions can be canceled at any time via the portal, requiring at least 48 hours' notice prior to the next billing date to avoid charges for the following cycle. Cancellations become effective at the end of the current paid billing period. Payments are non-refundable.
Token Treatment: Upon permanent cancellation, any unused accumulated tokens are immediately forfeited. During a temporary plan pause, tokens are securely saved but cannot be redeemed until the subscription is restored.
Access Methods: Members must provide reliable access (keys, smart lock codes, etc.). Security credentials are strictly encrypted and restricted to authorized personnel.
Lockout Policy: If entry cannot be gained during a scheduled visit due to client-side issues, the visit is logged as a "Lockout" and incurs a minimum booking fee of one (1) token.
Utilities: Active electricity, heating, and water services must be maintained at the property during visits.
By subscribing to any Membership Plan or using any service provided by Property Butlers, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
Join Victoria homeowners who trust us to keep their properties in peak condition, year-round.